Shipping FAQs

Do you ship overseas? 

We currently only ship to customers in the United States. 


Shipping costs will apply and will be added at the checkout.

We run discount and promotions all over the year, so stay tuned for exclusive deals.

Where do your products ship from? 

Your orders are packed and shipped from our US warehouses.

We currently only ship to customers in the United States. 

How long does it take to receive my order?

We ship directly from our US warehouse within 12 hours after ordering. Orders will usually arrive within 5-12 days. This is due to high demand while trying to maintain low prices for our customers.

How long does it take to receive my tracking number?

We provide a tracking number for free with every order. 

You will receive a tracking number within 48-72 hours after placing an order


If your tracking number has not arrived within 5 days of placing the order, please contact us 

What shipping carrier do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can you ship to PO boxes?

Sure!

You can do this by giving us the physical street address of your post office; followed by the post office box number, city, state, and zip code.

Example:

Mrs. Johnson

1234 Running Around Avenue

#4567        <--- PO number

Anytown, USA 89101

This will allow the courier to deliver directly to your post office and the postal staff will deliver your items to your PO Box.

Other Questions?

Returns FAQ

How can I return my product?

We always hope to provide the best products, but if you do need to return an order, we’re happy to help. 


You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

My order arrived damaged, can I get a new one?

We try to ship our products as carefully as we can, but there may be times where the order arrives damaged due to poor handling


If this happens to your order, please contact us at support@petinpack.com with:

    - Your order number.

    - A picture of the damaged product.

Once received, we will gladly send out another one to you free of charge.


You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

How can I cancel/change my Order?

If you need to makes changes to your order you will need to contact us within 24 hours of placing the order.

Cancellation Terms

    - You must contact us within 24 hours.

    - We cannot cancel your order once it has already been shipped.

    - You can view our full refund policy here.


You can use the following link to return your product. If you have any more questions about the process, please contact us at support@petinpack.com

Our team will reach back to you within 1 business day!

Payment Policies FAQ

Which forms of payment can I use?

Currently we accept payments through Paypal and Credit Cards ( Visa, MasterCard and American Express )


Wire Transfers/ACH and Personal Checks are not accepted.

How secure is shopping? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Paypal

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

What if I don't have a Paypal Account?

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

1) MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

Payments with Paypal  

2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.

When you are done, click on "Review and Continue".

3. CLICK ON "PAY NOW"

4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

 

Troubleshooting Paypal payments

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:


1) I am not getting redirected to PayPal at all

Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

 

2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

 

3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your Paypal error, Click here to find out why

Date of Last Update: November 25, 2020