We Pay Shipping on All Orders!
Shipping Delivery time Estimates
We ship directly from our US warehouse within 24-48 hours after ordering. Most items are usually delivered within 10 days of the time the order was placed. However, during periods of high demand, our shipping times may increase up to 2 to 3 weeks. If your package has not been delivered in 20 days, contact us at email@example.com. Our team will reach back to you within 24 hours.
As for returns, we have a 60-day money-back guarantee for all purchases our purchases may be unhappy with. You can check our Return Policy here, and our Returns FAQs here.
If your product was delivered damaged, please contact us at firstname.lastname@example.org with a photo of the damaged product so we can send you another for free. We only replace damaged goods within 72 hours of a 'Delivered' status, so please contact us soon.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email immediately after your order has shipped containing your tracking number(s). The tracking number will be active within 48-72 hours.
Customs, Duties and Taxes
Pet in Pack is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price.
Date of Last Update: January 26, 2020